Policy


Shipping Policy

Orders may take around 5-10 workings days to be fulfilled, as sellers are required to ship their products once it's sold to Sneakers.Co first for verification to prevent fake and falsely advertised products.

Therefore, once it has been authenticated and verified, Sneakers.Co will ship them out to the buyer via the following courier company as stated below.

Courier

Period

WM

EM

Pos Laju

2-5 working days

RM 20

RM 30

Pgeon Prime

2-3 working days

Rm 20

RM 30

 

Lost or Damaged Goods

For product(s) that are damage or lost in transit, Sneakers.Co will try our very best to communicate with the courier companies to get an available compensation, however, we will not be responsible for any of the above if Sneakers.Co had correctly packed and shipped to your order address with a standard packaging guidelines, such as by using double or even triple box and bubble wrap to secure the product(s).

Moreover, buyers are always welcome to specially request insurance to be added to any of the respective shipment/ order(s), which we strongly recommend for high value order(s), however, do note that the cost of the insurance price & options will vary accordingly to it's order(s) value.

 

Cancellation Policy

Unfortunately, orders that have been placed cannot be cancelled.

 

Return/Refund Policy

All products sold on Sneakers.Co will be authenticated and verified before it's being shipped out to the buyer, hence all products are authentic guarantee, but if and only if that any product that have been mistakenly slipped pass our authentication process due to human error, order(s) are eligible for a 100% full return & refund within 5 working days from the day it has been successfully delivered with the following applied:

Incorrect:

The item you received came in a wrong size or color that you have ordered.

Fake Goods:

The item you received has been proven fake/ not original.

Your full refund will be issued once we have received and examined the returned goods. Once the returned goods fulfil our return policy, the full refund will be initiated. The method of refund will be processed depending on your original payment method:

- Online Bank Transfer, full refunds will be credited into your bank account via online bank transfer, which should be posted within 3-5 working days.